by American Stalls January 16, 2019
I don’t live in the state of Virginia. Can I still purchase stall equipment from American Stalls?
We are located just outside Washington D.C., but our customers are all over North America. Our stall equipment serves personal and commercial facilities all over the United States, Canada, and Mexico.
Our expert logistics team can coordinate the best transportation to help your stall equipment reach your barn via the quickest, most efficient method.
What gauge of steel will my stalls be? What does that mean?
The gauge of steel describes the thickness of the wall of steel tubing or sheet steel. A lower gauge signifies a thicker steel. American Stalls uses heavy (low) gauge steel when constructing our products.
For example, our portable horse stalls feature 14-gauge steel while our permanent horse stalls feature 12-gauge steel.
Helpful tip: Lower golf scores = better score. Steel gauges work the same way. The lower the gauge, the thicker the steel.
How difficult are these stalls or gates to install?
We pride ourselves in building equine equipment that is simple to use.
At the time of delivery, our team provides an installation guide. This document will help you and/or your local builder install your new equipment with ease.
We prep all of our equipment with pre-drilled holes and include connector pins to ensure easy installation. Lastly, American Stalls is always on-hand to answer any installation questions that you or your builder may have.
How will my order be delivered?
Our logistics team helps our clients once paperwork and payment is complete.
We coordinate delivery using the quickest, most efficient methods using
Transit begins once the stall equipment is picked up by a third-party freight carrier from our facility. The client is then contacted for delivery by the third-party driver.
Please note that all delivery and shipping times are estimated – not guaranteed. American Stalls cannot coordinate exact delivery times and windows. However, the client can coordinate with the third-party freight carrier once contacted by the driver.
Will I need any equipment to unload my equipment during delivery?
We strongly recommend that customers arrange forklifts prior to delivery. We recommend two forklifts with long forks (not fork extensions) – rated with a capacity of at least 6,000 lbs.
We provide additional delivery recommendations to clients once an order is processed.
Can I pick up my order from American Stalls?
Yes, our clients can pick up their American Stalls stall equipment from our facility in Baltimore, Maryland.
What is the best way to care for my horse stall finish?
A working horse barn’s environment is subject to several variables – including everyday wear-and-tear, weather conditions, and more.
We often get caught up in the hustle and bustle of barn life, but you can preserve your stalls’ finish in a few easy steps!
Keep an eye on items that hang from your stalls including halters, feed bags, blanket bars, bridle hooks, and more. Over time, the constant wearing can mar or scratch the finish. I’s crucial to address scratches and scrapes as soon as they occur.
Contact American Stalls for assistance in finding touch-up paint to fix those small blemishes before they become bigger issues.
Can I return my American Stalls equine equipment?
American Stalls does not accept returns or offer refunds. However, if a return is accepted, then the return will be subject to a restocking fee. Additionally, the client will be responsible for arranging and payment of return shipping. Any returned stall equipment must be in new condition with original packaging in sellable condition. More information can be found in our Sales Terms and Conditions.