Refund policy

American Stalls Refund Policy

At American Stalls, we are committed to providing high-quality products. Please read our refund policy carefully for details regarding returns.

Custom Goods

American Stalls does not accept returns for Custom Goods that meet the final agreed-upon specifications. Once a custom product is manufactured, it is non-returnable and non-refundable.

Non-Custom Goods

We may accept returns for Non-Custom Goods under the following conditions:

• A restocking fee of up to 40% of the original purchase price will be applied.
• The customer is responsible for all return shipping costs and must arrange shipping logistics.
• Returned items must be in original packaging and in new, saleable condition.

Return Process

To ensure a smooth return experience, follow these steps:

1. Initiate the Return Request
   Send an email to sales@americanstalls.com with your return request.

2. Wait for Confirmation
   Our team will review your request and respond within 2-3 business days.

3. Receive Return Instructions
   Upon approval, we will provide instructions on how to proceed with your return, including shipping details and the total restocking fee.

4. Arrange Shipping
   The customer is responsible for arranging return shipping and covering all related costs.

5. Refund Processing
   Once the returned item is received and inspected to meet the eligibility criteria, we will process your refund minus the restocking fee.

Please ensure all steps are followed to avoid delays in processing your return.