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Frequently Asked Questions

FAQ'S

I don’t live in the state of Virginia. Can I still purchase stall equipment from American Stalls?

We are located just outside Washington D.C., but our customers are all over the world. From Virginia to South Florida to California to Montana to abroad. We custom build and ship our custom horse stalls across the world.

Our expert logistics team can coordinate the best transportation to help your stall equipment reach your barn via the quickest, most efficient method. This applies to any domestic deliveries within the United States and even for international deliveries across the world.

We have a barn with various breeds and ages of horses. Do you build custom sizes?

Yes, absolutely! At American Stalls, no two projects are the same. We believe that each barn, each horse, and each rider has its discerning needs and we custom tailor everything to you.

All of our steel products are custom built order to meet your design, function, and construction needs. When you work with our team, you will receive detailed engineering prints prior to manufacturing. This way, you can confirm all measurements, details, and features for your custom stall products.

Can I connect you with my architect and builder?

Yes, absolutely! During each project, our team firmly believes that we are one team with your general contractor, architect, landscape architect, and other building professionals. We work in harmony to ensure we deliver world class results for you.

We always recommend clients to introduce us to their builder and architect as soon as possible. This allows all parties to get on the same page to ensure utmost functionality, fit, and harmony for your project.

How difficult are your products to install? How will my order be delivered?

We prioritize simple, functional design in all of our products. That means simplicity and practacility for the end user. That also means simple products that are easy to install by our clients, general contractor, and builder partners.

Before and after delivery, our team will share detailed Installation Instructions for your purchased products. That includes everything from horse stalls to barn doors to rubber pavers to horse stall mattresses.

Our team will coordinate with you every step of the way to ensure a seamless delivery process. Most orders are shipped on dedicated flatbed trucks. All pallets are shrink wrapped, banded, and then covered prior to leaving our facility to ensure safe delivery.

Our team is also available around the clock to coordinate and support your general contractor, architect, owner's represantatives, and other team members.

Will I need any equipment to unload my equipment during delivery?

Yes, our clients do often require equipment to unload your American Stalls purchase from the delivery truck. Our team will communicate the necessary freight protocol and required equipment based on the purchased products.

For horse stall equipment, we require forklift (or similar equipment) that has the ability to handle 5,000 lbs with 6 feet forks.

Can I pick up my order from American Stalls?

Yes, absolutely! We understand that freight is a significant expense in your project's budget. We routinely have clients who prefer to pick up their products from our various facilities located on the East Coast. Please kindly speak with your American Stalls Project Manager to discuss pick up options.

What is the best way to care for my horse stall finish?

Proper care and maintenance will go a long way to your products' longevity. This applies to both your horse stall equipment as well for other ancillary products such as flooring.

You can read this helpful post for our recommendations on caring for your horse stalls. For more recommendations, please kindly contact an American Stalls team member who will be happy to share recommendations and materials to aid maintenance.

Can I return my American Stalls equine equipment?

The vast majority of our products are custom built to order. For this reason, we have a no return policy and all sales are final. Please contact an American Stalls team member for more information or if you may have any questions prior to making a purchase.

Do you have references and past customers in my area whom I can call?

Absolutely. We are honored to have worked with countless clients in many parts of the United States and world. Please contact your American Stalls Project Manager and we will be happy to refer previous clients to you for reference. You can also read reviews from past clients here.